Replacement of a product is allowed only under the following circumstances:

    • MAKE PROPER UNBOXING VIDEO OF YOUR PARCEL FOR SECURITY PURPOSE and do not accept the if the package is torn/seal is broken
    • Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
    • Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
    • If in case, you receive a Wrong/ Empty/ Damaged/ missing/ parcel, the complaint will only be considered if you have the proper unboxing video from the starting when the parcel is seal packed till you turn on the product in the same video (if not charged- then charge and show in the same Video). Video starting from between will not be considered, it should be in one go
    • In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
    • In case of replacement, Customer has to send product to our warehouse, the whole product package with the product and its accessories intact Condition or it will be picked up by the courier boy arranged by us with reverse shipping charge to be born by customer.
    • A product will not be replaced under the following circumstances:
      • Customer is not happy with the look/sound quality of a defect free product
      • Physical damage not notified within 24 hours of receiving the product
      • An electrical surge or any damage caused by the user
      • To schedule a return, please write to us at 

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.